Your privacy matters to us. This Privacy Policy explains how ph19 collects, uses, stores, and protects your personal information when you use our platform in the Philippines.
A plain-language overview — the full legal text follows below
ph19 ("ph19," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access and use the ph19 online gaming platform at ph19.one (the "Platform"). This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information in connection with your use of ph19.
This Privacy Policy is incorporated into and forms part of the ph19 Terms and Conditions. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
ph19 operates in alignment with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA"), its Implementing Rules and Regulations, and applicable PAGCOR guidelines. We take our obligations as a personal information controller seriously and have implemented appropriate technical and organizational measures to safeguard your data.
For the purposes of the Philippine Data Privacy Act of 2012, ph19 acts as the personal information controller in respect of the personal data you provide when using the Platform. ph19 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions or concerns about how ph19 handles your personal data, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.
ph19 collects personal data from you in the following categories, depending on how you interact with the Platform:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, selfie/photo for KYC | Registration form, KYC verification |
| Contact Data | Email address, mobile number, city/province (e.g., Manila, Cebu, Davao) | Registration form, account settings |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, Metrobank, etc.), transaction history | Cashier / payment processing |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatically via cookies and server logs |
| Usage Data | Games played, wager amounts, session duration, login timestamps | Automatically via Platform activity logs |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
ph19 does not collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. We do not collect biometric data beyond the facial photograph required for KYC purposes.
ph19 uses the personal data we collect for the following purposes:
ph19 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
ph19 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
ph19 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom ph19 shares personal data are required to process such data in accordance with applicable Philippine data protection law and ph19's data processing standards.
ph19 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session after ph19 login, and analyze usage patterns. The types of cookies we use include:
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the ph19 Platform. ph19 does not use third-party advertising cookies or cross-site tracking technologies.
ph19 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:
Upon expiry of the applicable retention period, ph19 will securely delete or anonymize your personal data in accordance with its data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by ph19:
These rights apply to all ph19 players across the Philippines
To exercise any of these rights, contact ph19 support. We will respond within fifteen (15) business days as required under the DPA.
ph19 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
While ph19 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph19 will notify you and the National Privacy Commission in accordance with the requirements of the DPA.
The ph19 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with the minimum legal age for casino-style gambling in the Philippines. ph19 does not knowingly collect personal data from persons under 21 years of age.
If ph19 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on ph19, please contact our support team immediately.
ph19 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or PAGCOR regulatory requirements. Where changes are material, ph19 will provide notice via the Platform or by email to your registered address prior to the changes taking effect.
The date of the most recent revision is indicated at the top of this Policy. Your continued use of the ph19 Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or ph19's handling of your personal data, please contact our Data Protection Officer:
Email (plain text — not a link): [email protected]
Our support team is available 24/7 via live chat on the Platform. For formal data subject requests, please include your full name, registered email address, and a description of your request so we can process it efficiently.
If you are not satisfied with ph19's response to your complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines.
ph19 is built on trust, transparency, and security. Join players from Manila to Davao who enjoy ph19's games knowing their personal data is protected every step of the way.
⚠️ Must be 21 years or older to play. Gambling is addictive. Know when to stop.